SPECIAL APARTMENTS
Reservation procedure!
Special apartments is a company specialised in the short term rental of furnished apartments. We have been managing furnished apartments since January 2005 and our team has over ten years of experience in the hotel, residence and furnished rentals business. Our aim is to make your visit to Paris as fuss-free and enjoyable as possible.
How do I reserve?
1. Choose an apartment, or a selection of apartments, best adapted to your needs.
2. Fill in our contact form and send it to us. We will get back to you very shortly, often within a few minutes, but no longer than 12 hours, even on weekends!
3. After deciding on the apartment that is most suitable for you, send us a booking request so that we can proceed to send you a rental contract. Your reservation option will be kept for 48 hours from the moment we have sent you the contract.
4. Fill out the rental contract by deleting all the parts that are marked in red and filling them with the details requested.
5. Send us back the contract within 48 hours.
6. As soon as your credit card payment has been approved, we will send you a confirmation e-mail.
How do I pay for the apartment, the security deposit and other services?
1. Payment is accepted by credit card (Visa or Mastercard).
2. As soon as we receive your rental contract fully filled in, we will proceed to debit your card for 50% of the total amount of the rental price, if the reservation is more than 30 days before arrival, or 100% if the reservation is within 30 days before arrival; this will confirm your reservation.
3. The balance will be debited from the same credit card that you used to hold your reservation and your receipt will be given to you with your bill and keys on your arrival.
4. We will also temporarily hold the security deposit on your credit card (your card is not debited, it is a pre-authorisation); the amount will be specified in your rental contract, generally it is between 300€ and 500€ . Please make sure that your bank will authorize this transaction, as the keys cannot be given unless the security deposit is taken.
5. The cost of any damage or discrepancies (if any) will be deducted from the pre-authorized debit.
What is included in the price?
When you rent an apartment with Special apartments, we include:
1. Somebody to welcome you at the apartment if your arrival is within normal working hours (14:00-19:00).
2. A welcome note explaining everything you need to know about the apartment, with instructions for departure and some ideas to get you going in the apartments neighbourhood.
3. A welcome bottle of wine (except for special offers).
4. A clean apartment on arrival and a normal cleaning service at departure.
5. One set of bed linens and a dish cloth for the kitchen.
6. One large-sized bath towel (75cm*150cm) and one medium-sized towel (40cm*75cm) per person and a floor towel.
7. One new roll of toilet paper.
8. One set of Keys.
9. Electricity and gas charges except for stays of over two weeks where we will read the metre on arrival and at departure and charge at the standard rates. (In both cases clients are expected to respect the environment by turning off lights and electric heaters when absent from the apartment)
10. Heating and hot water. (Clients are expected to respect the environment by turning off or reducing the power on electric heaters when absent from the apartment)
11. All local taxes.
12.* All phone calls to the fixed phone numbers in the following countries: Austria, Belgium, Cyprus, The Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Holland, Hungary, Ireland, Italy, Lettonia, Lithuania, Luxembourg, Malta, Poland, Portugal, Slovakia, Slovenia ,Spain, Sweden and The United Kingdom.
Also all phone calls to the fixed or cell phone numbers in the USA (except Hawaï), Canada and the American Virgin Islands.
For any other countries or special phone numbers, you need to buy an international phone card. At the end of your stay, the phone bill will be checked to verify and any extra amount (plus a 10 euro service charge) will be debited from the security deposit on your credit card.
*(Most of our apartments, but not all have this facility, please check each apartment fact sheet for availability).
13. High-speed internet connection and cable television (except where stated).
What is not included in the price?
When you rent an apartment with Special apartments, we do not include:
1. Check- in before 14:00 (At our discretion, we may permit guests to leave their baggage in the apartment from 11:30)
2. Check-out after 11:00 (At our discretion, Special apartments may permit guests to leave their baggage in the apartment until 13:30)
3. Somebody to welcome you at the apartment outside normal working hours (9:00-18:00). We do offer this as a paid service, or you may pick up the keys at the office or another designated address.
4. Extra sets of keys. (A supplement is required)
5. Extra towels and wash cloths.(Look at the rental contract for a detail of extra services that we can offer)
6. Washing pots, pans & dishes on departure.
7. Emptying of garbage on departure.
8. Taking the linens off the beds.
9. Out of the ordinary cleaning service. (If more than one hours cleaning is required to put the apartment back to its state on arrival, the extra cleaning time will be billed to the client on an hourly base rate of 29€, with a mininum 29€ charge)
Extras.
